Welcome to sawaad eltasheed trading
This Privacy Policy sets out the basis on which any personal data, including but not limited to payment
details
and other information we collect from you or other sources or that you provide to us ("Information")
will be
handled by us in connection with your access and use website, and/or the Sawaaed al tasheed mobile
application
(collectively, the "Platform"), services and applications (collectively, the "Services").
We understand the
importance you place on the Information, and we are committed to protecting and respecting your privacy.
Please
read the following carefully to understand our practices regarding your Information. By using our
Services, you
agree to the handling of your Information in accordance with this Privacy Policy.
References in this Privacy Policy to "we", "our" or "us" (or similar) are references to Sawaaed al
tasheed E
Commerce Owned By
Sawaaed al tasheed AD Holdings One Person Company LLC.
References to "user" or "you" (or similar) are references to you as an
individual or legal entity as the case may be.
We may collect and process the following Information about you:
Information that you provide by filling in forms on our Platform, including information provided at the
time of
registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to
our
Services, posting material or requesting further services;
the Information you provide when you enter a competition or promotion via our Platform, provide reviews,
testimonials or feedback on our Platform;
Information you provide us, or that we may collect from you, when you report a problem with our
Platform;
a record of correspondence if you contact us;
general, aggregated, demographic and non-personal Information;
if you download or use our mobile application,
we may have access to details about your location and your mobile
device, including a unique identifier for your device;
details of transactions you carry out through our Platform and of the fulfilment of your orders;
details about your computer, including but not limited to your IP address, operating system and browser
type, as
well as information about your general internet usage (e.g. by using technology that stores information
on or
gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together,
"Cookies"));
your email address from a third party if you indicate that you have consented to that third party
sharing your
Information with us; and
any other Information we consider necessary to enhance your experience on the Platform.
We may use Information held about you in the following ways:
to provide you with information, products or services that you request from us or which we feel may
interest
you, where you have consented to be contacted for such purposes;
to provide you with location-based services, such as advertising, search results and other personalised
content;
to carry out our obligations arising from any contracts entered into between you and another entity
using our
Platform or between you and us;
to improve our Services and to deliver a better and more personalised service to you;
to ensure that content from our Platform is presented in the most effective manner for you and the
device you
use to access our Platform;
to notify you about changes to our Services;
for any other reason which we deem necessary to enhance your experience of the Platform;
to administer and manage our incentives programs and fulfil your requests for incentives,and/or to allow
you to
participate in sweepstakes and to notify you if you are a sweepstakes winner.
Information about our customers is an important part of our business. We share your Information only as
described below and with businesses that follow practices at least as protective as those described in
this
Privacy Policy:
Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us
and/or
non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing
companies, payments processers to process online transactions, etc.). We may involve other businesses in
your
transactions, who may store your Information in a digital wallet to make your use of our Services more
efficient.
You understand that it is important that such businesses have access to the relevant Information to
perform
their functions. We will ensure that these businesses do not use your Information for other purposes. We
may
also receive Information from these business (e.g. updated delivery and address information), which we
may use
(e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely
and
specifically consent to the transfer, storage, use, and disclosure of your Information among businesses
who are
affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be
contractually bound to respect the confidentiality of your Information.
Marketing and Promotional Offers. We may also use your Information to provide you with information about
goods
and services which may be of interest to you and enhance your Platform experience, service messages, new
features, enhancements, special offers and events of interest. We may contact you via various channels,
including without limitation emails, push notifications, web notifications, post, telephone, in-app
messages and
news feed cards.
We may permit third parties to use your Information. For example, we may provide advertisers Information
to help
them reach the kind of audience they want to target and to enable us to comply with our commitments to
our
advertisers (e.g. by displaying their advertisements to a target audience).
Additionally, you may be asked to provide additional Information to participate in some of our market
research
activities, including competitions and promotions. For example, if you win a competition, you may be
asked to
provide further personal data to establish your eligibility and provide you with the prize. This
Information may
be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such
third
parties’ privacy policies to see how they may use any information that they collect.
Business Transfers. In the event that we or substantially all of our assets are acquired, customer
information
will be one of the transferred assets.
Protection of Our Platform and Others. We release account and other Information when we believe such a
release
is appropriate to comply with the law and law enforcement investigations and to protect the rights,
property or
safety of our users or others. This includes exchanging information with other companies and
organisations for
various reasons, such as fraud protection and credit risk reduction.
Note that our Platform may, from time to time, contain links to and from the websites of our partner
networks,
advertisers and affiliates. If you follow a link to any of these websites,
please note that these websites have
their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please
check these policies before you submit any personal data or other information to these websites.
The Information that we collect from you may be transferred to, and stored at, a destination outside of
Egypt.
It may also be processed by staff operating outside the Egypt who work for us or for one of our
suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order,
the processing of your payment details and the provision of support services.
We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy
Policy
or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and
used by
our affiliated companies and/or non-affiliated service providers in one or more countries outside your
originating country.
Your payment details may be transferred to and stored with our affiliated companies in order to, among
other
things, process your payment details and provide support services to you.
We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your
Information is treated securely and in accordance with this Privacy Policy, and to protect against
unauthorized
access or alteration to, disclosure, or destruction of your Information.
We may, for example, use encryption
technology to secure your Information during transmission to our Platform as well as external firewall
and
on-host firewall technology to prevent network level attacks. Only those authorized employees,
contractors, and
agents who need to know your Information in connection with the performance of their services are
allowed to
access this Information.
It is important for you to protect yourself against unauthorised access to your password and to your
devices
used to access our Services. You are responsible for keeping your password confidential. For example,
ensure
that you sign off when you have finished using a shared device.
Unfortunately, the transmission of information via the internet is not completely secure. Although we
will do
our best to protect your Information, we cannot guarantee the security of your Information transmitted
to our
Platform and any transmission is at your own risk.
You are able to access a broad range of information about your account and your interactions with the
Platform
for the purpose of viewing and, in certain cases, updating your Information.
Examples of information you can access easily at the Platform include:
* up-to-date information regarding recent orders;
* personally identifiable information (including name, e-mail, password, communications and personalised
advertising preferences);
* payment settings (including credit card information); and
* e-mail notification settings.
You can opt-out of receiving future marketing communications from us at any time by adjusting your
customer
communication preferences, through the unsubscribe link within the email communication. For marketing
via your
mobile application, you will need to adjust your notifications settings in the general section of your
mobile.
Also, our system will place cookies when you log on to our Platform and this is to ensure you have an
enjoyable
user experience and are able to utilise all aspects of the Platform. You may disable Cookies by changing
the
settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not
be able
to access or use certain areas of our Platform or full functionality. For example, performance cookies
collect
information about how you use the Site, for instance, which pages you visit most often, which allows us
to
provide you with targeted and relevant choices that enhance your Site experience.
We may retain a copy of your Information for compliance reasons. When you update Information, we may
retain a
copy of the prior version for our records.
Our business changes constantly, and our Privacy Policy may therefore also need to change.
We will post the current version of this Privacy Policy on the Platform and each such change will be
effective
upon posting on the Platform or upon the date designated by us as the "effective date".
We may e-mail periodic reminders of our notices and conditions, but you should check our Platform
frequently to
see recent changes.
It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform
following any
such change constitutes your agreement to this Privacy Policy as so modified.
If you have any concerns about your Information on the Platform,
please contact us at contact us with
a
thorough description, and we will try to resolve it.